Think Big Online Ventures Private Limited (the “Company”), an entity duly incorporated under the Companies Act, 2013, owns and operates the website and its mobile-friendly website interface (hereinafter referred to as the “Platform). The Platform is a healthcare appointment booking portal that enables the Patients (defined below) to book appointments from the medical practitioners registered on the Platform.

The Users are requested to carefully read these terms of use (the “Agreement”) and the Privacy Policy available at (the “Policy”) prior to accessing the Platform and availing the Services (defined below) rendered through the Platform. Accessing, browsing or using the Platform shall be deemed to constitute your acceptance of this Agreement and an undertaking to be bound by its provisions.

For the purpose of this Agreement, the terms like “we”, “us”, “our” shall refer to the Platform and the terms like “you”, “your” shall refer to the Visitors (defined under Clause 2.12) and the User (defined under Clause 2.11).



The Platform is an ‘Intermediary’ in accordance with section 2(1)(w) of the Information Technology Act, 2000 and this Agreement has been laid out in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive data or Information) Rules, 2011 and The Information Technology (Intermediaries Guidelines) Rules, 2011.

This Agreement is an “Electronic Record”in accordance with the provisions of the Information Technology Act, 2000 and does not require any digital or electronic signature. This document constitutes a legally binding agreement between the Visitor/User and the Company, establishing the rights and obligations pertaining to the use of the Platform and availing the various services, features, content, and offerings rendered by it.



Applicable Law shall mean and refer to all the prevailing laws, statutes, common law, regulations, ordinances, codes, rules, guidelines, orders, permits, tariffs and approvals relating to the subject matter of this Agreement.

Consultation Fee is the fee paid by the Patient on the Platform for the purpose of booking an appointment with the Medical Practitioners.

Force Majeure means natural disasters, decrees of governmental bodies, communication line failures which are not caused by the fault of the affected Party, or any other delay or failure which arises from causes beyond the Company’s reasonable control.

Intellectual Property Rights mean the patents, copyrights, trademarks, service marks, designs, database rights, design rights, moral rights or any other property rights that grant similar rights as the foregoing of the Company, whether registered or not anywhere in the world.

Medical Practitioner(s) shall refer to the governmental or non – governmental hospital(s) or private clinic and shall also include the Physicians.

Patient(s) shall mean and refer to any person who has registered on the Platform as a patient in order to seek medical consultation, care or treatment.

Physician(s) shall mean and refer to doctors with a qualification of MBBS or MBBS with a post-graduate degree/diploma or with equivalent qualification in any medical discipline and holding a valid license.

Sensitive Personal Information shall have the same meaning as provided under Section 3 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011.

Service shall mean and refer to the services as provided under Clause 4 of this Agreement.

Subscription Fee is the registration fee paid by the Medical Practitioner in order to create an account on the Platform.

Subscription Fee is also referred to as fee paid by patient in order to access the Desease Management Program.

Users shall refer to Medical Practitioners (Hospitals and Physicians) and the Patients.

Visitor(s) shall mean and refer to a person who visits the Platform for informational purposes only and is not registered on the Platform.



Unless otherwise defined, the context requires in this Agreement:


Words denoting any gender shall be deemed to include those of the other gender.


Words using the singular or plural number also include the plural and singular, respectively


The terms hereof, hereby, hereto, and derivative or similar words refer to this entire Agreement or specified clauses of the Agreement as the case may be.


Heading or bold typeface are used only for the purpose of convenience and shall be ignored for the purpose of interpretation and shall not affect or limit any of the provisions hereof.


Reference to the word include shall be construed as without limitation.


Reference to any legislation or applicable law or to any provision thereof shall refer to any such applicable law as amended, suspended, or re-enacted from time to time



FindingDoc is a healthcare appointment booking channel created by the Company for those individuals seeking medical help, by enabling them to find the appropriate Physician or hospital on the basis of their medical requirement, from amongst the medical practitioners already listed on the Platform.

The Patients can book confirmed appointments with the listed Medical Practitioner by paying the Consultation Fees as provided on the Platform.

The appointments can be made only for the available time slots, as provided by the Medical Practitioner on the Platform.



For the purposes of availing the Services as mentioned under Clause 4, it is mandatory for the Users to register on the Platform.

For the purposes of registration on the Platform as a Medical Practitioner, you shall be required to provide your name, contact number, visiting address, visitation hours, Consultation Fees, qualification, specialization, and years of experience, amongst other information.

For every Medical Practitioner who intends to register on the Platform:


You shall be required to pay the Subscription Fees as provided by the Company for successful registration on the Platform.


Further, we may require you to enter into a separate Service Agreement with the Company in order to define your additional obligations and the Company’s rights with respect to your registration.


By providing your personal details, you provide the Company with your express consent to initiate your background verification before listing you on the Platform.


The Subscription Fees may be revised any time by the Company without any prior notification to you.

For the duration you are registered on the Platform as a Physician, you shall be required to abide by the rules as provided under the Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002. For any action or inaction in contravention to the rules, you acknowledge and agree that you shall be terminated from the Platform immediately and the Subscription Fees shall not be refunded. In addition to it, you shall be under the liability to indemnify the Company for the losses suffered by it due to such violations.

To register yourself as a Patient on the Platform you shall be required to provide your name, contact details, residential address, amongst other information. In order to make successful appointments with the medical practitioners, you shall have to provide us with your debit/credit card or other payment instrument information, without which we shall be unable to provide you with the required services

In addition to your personal information as provided under Clause 5.6 and 5.7, your account may also contain additional sensitive personal information, appointment details, transaction history, health records and reports.

All the information as mentioned under Clause 5.2, 5.5, 5.6 and 5.7 shall be processed and protected in accordance with the Privacy Policy provided on [insert link].

It is your responsibility to keep your account details, especially the login id and the password (the “credentials”) strictly confidential at all times. You shall be solely held responsible for all the activities that occur under your account and the Company shall not be liable to any person for any loss or damage which may arise as a result of your failure to protect your account details or the credentials. For any suspected breach, the User should contact us immediately.


The Company, as a part of promotional or marketing activity, may call/email you; however, any representative of the Company would never contact you to inquire about your credentials, bank account details or credit/debit card details and you are strictly advised to disclose such information to any third person. Further, you are requested to inform us immediately regarding such faux calls/emails so as to enable us to take appropriate steps towards the same.


You hereby agree to use the Services for lawful purposes only and shall comply with all applicable laws and regulations while using and/or transacting on the Platform.


In case, any information provided by you is found to be untrue, inaccurate or incomplete or the Company suspects such reasonable grounds to suspect such information to be untrue or inaccurate, the Company will have the right to ask you for your identification details and proofs. In addition to it, the Company may indefinitely suspend or terminate your membership and refuse to provide you with access to the Platform as per its sole discretion.




The usage of our Platform is fit for individuals from all age groups. However, for transacting with the Company, the Patient should be at least 18 (eighteen) years of age. The Company reserves the right to terminate your membership and refuses to provide you with access to the Platform as soon as the Company discovers that you have transacted with the Company fraudulently.


The User further acknowledges and agrees that the Physician is a medical practitioner who is licensed to practice medicine in India and hence has been listed on the Platform.


To transact with the Company, the Users shall be legally competent to enter into a contract in accordance with the applicable laws, and shall possess the absolute authority and competency to subscribe to and be bound by the terms, conditions, and obligations laid down in this Agreement.



The Consultation Fees as displayed on the Platform for a respective Physician or hospital has been provided to the Company by Physician or hospital and the Company reserves no right over the same.

The User agrees that there may be instances where other portals may provide similar services at prices lower than the Company, and the User hereby undertakes not to take any action against the Company due to such difference as the Company is only a listing portal and not the price regulator. All prices mention on the Platform have been provided by Medical Practitioners.

The Consultation Fees as displayed on the Platform is the final price to be payable by you and there shall be no additional charges on the same.

The Company endeavours to provide accurate pricing information on the Platform, howsoever typographical and other errors may occur. In the event a Service is listed at an incorrect price or with incorrect information, the Company shall either contact the User to provide the solution or cancel the User’s appointment and notify the User of such cancellation. In such cases, the payment shall be refunded to the User within a period of 07 working days.

The Company uses third-party payment providers to receive payments from the User, and therefore, the Company shall not be responsible for any erroneous transaction.

The User agrees that the Company takes utmost care while dealing with third-party payment providers, but does not control their systems, processes, technology, and workflows, hence the Company cannot be held responsible for any fault at the end of payment providers.

Please note that for any additional fee or amount charges levied by the payment providers as a convenience fee for processing the transaction are fixed by such payment providers and the Company shall not be held liable for the same.



In instances where the Patient cancels the appointment 6 hours prior to the scheduled appointment time, the entire refund shall be processed. For any cancellation post the same, entire amount shall be non – refundable.

If you desire to reschedule your appointment, the same can be initiated on the Platform under your account at no additional cost. However, please note that you can reschedule the same appointment up to 1 time, beyond which you shall have to make a new appointment.



By accepting this Agreement, the Users hereby consents to not indulge themselves in any of the prohibited conduct and activities as provided herein.The User is hereby prohibited from hosting, displaying, uploading, modifying, publishing, transmitting, updating or sharing any of the following information and indulging in any of the following activities:


Impersonating any person or entity or false claim or otherwise misrepresent your association or affiliation with any person or entity;


Accessing, using, or availing services through the account that belongs to others without their authorization;


Infringing the Intellectual Property Rights of the Company or any third-party, whether individual or entity;


Use the Services or the Platform in any manner that could damage the Company and its reputation;


Damage, circumvent, disable or otherwise interfere with the security-related features of the Platform or use software viruses or any other computer code, files or programs designed to interrupt, destroy, limit or impair the functionality of the Platform;


Disassemble, decompile, decipher or otherwise attempt to discover the source code, by way of reverse engineering or by any other method, of the Platform or any part thereof;


Intentional interference with the Platform to damage, restrict, delay or inhibit operation of the Platform or any part thereof by any means, including without limitation, uploading or otherwise disseminating viruses, spyware or other malicious files that consists of contaminating or destructive feature;


Post, communicate or otherwise transmit any messages or content which is defamatory, blasphemous, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, harms, minors, hateful, or racially, ethnically, objectionable, disparaging, threatening, relating to encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever or which discloses private or personal matters concerning the Company or any third-party;


Use of services if the User is under the age of 18 years without parental/guardian supervision;


Use of the Platform or Services to indulge in or conduct any activity or solicit the performance of any illegal activity or other activities which infringes the rights of others;


Providing false, inaccurate or misleading information;


Downloading, copying, using, aggregating, reproducing, publishing, modifying, distributing, deleting any data information, data or content without prior consent from the Company or the Users, as the case may be


Any unauthorized or commission of any of the prohibited activities as aforesaid shall entitle the Company to terminate the permission or license granted to the Users by the Company as stipulated herein.


The User understands that the list provided under Clause 9.1 is not exhaustive and the Company reserves the sole authority to determine what amounts to prohibited content or activity.

The Company hereby grants to the Users, a limited license to access and make personal use of the Platform and the User strictly agrees to not modify it, or any portion of it, or any content, information or data available on it except the personal information that belongs to the User.

This Platform or any portion of this Platform shall not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express consent of the Company in writing.




Reviews that are submitted by the Patients for the Medical Practitioner on the Platform acts as a very important tool to spread awareness to other users regarding the services, skills, quality, value for money, etc. We, therefore, take utmost care to uphold the integrity & credibility of reviews on the Platform.


You can report a review as untrue by writing to us at We shall contact the reviewer within 24 hours to submit proofs for the review and shall take necessary measures from our end to ensure that such verification case is closed within 7 days.


If the reviewer fails to submit the required proof, the review shall be taken down and the Company shall take the necessary steps against the reviewer for posting a false review which may extend to blocking the Users’ access from the Platform in addition to his obligation to indemnify the practitioner against whom false reviews were posted by the reviewer.


If the Company receives appropriate and satisfactory proof against the defaulting practitioner, stringent actions shall be taken by the Company to remove such practitioner from the Platform and his account shall be blocked.


The Companyensures that authentic and genuine reviews are posted on the Platform however; we do not check every review personally. Only the complaints that are written to us shall be reviewed individually.


Any Medical Practitioner’s profile having a rating below 2 shall attract the Company’s attention and the Company shall take appropriate actions against such practitioner that may extend to delisting the profile from the Platform without any refund of the Subscription Fees.


Selective solicitation is strictly prohibited. Offering any type of compensation, getting your family/relatives/team members to write a review for you is completely unacceptable & such reviews would be removed without any intimation and the defaulting practitioner’s account shall be blocked.


Users can see the reviews provided by other users on the Platform; however, they cannot contact other Users.




The Services provided by the Company are provided on an "as is" and “as available’ basis. While we endeavour to keep the information up to date and correct, the Company makes no representation or warranty of any kind, expressed or implied, as to the operation of the Platform, including but not limited to, any implied warranties of merchantability, fitness for any particular purpose, or non-infringement. Any reliance you place on the Platform’s content is therefore strictly at your own risk and in no event, the Company assumes liability for any loss or damage including without limitation, indirect or consequential loss or damage, whatsoever arising out of or in connection with the use of the Platforms, omissions or errors (including, without limitation, typographical errors and technical errors) in the information provided on the Platform, which is subject to change without notice.


Every effort is made to keep the Platforms function smoothly. However, the Company takes no responsibility for and shall not be liable for the Platform being temporarily unavailable due to technical issues beyond our control.




Except for the information posted by the User, all the contents including without limitation the text and information on the Platform, the logos, images, graphics, slogans, text, content, software, code, illustrations, icons, programs, (the “Uploads”); the look and feel of the Platform and the compilation and arrangement of the Uploads and materials exclusively belong to the Company. The User’s access or usage of the Platform does not confer upon them any right or license in the intellectual property or proprietary information of the Company as stipulated herein.


The Platforms may contain certain images that are owned by third – parties and such images are posted on the Platforms after taking due permission from their rightful owners and all the intellectual property rights related to such images are subject to the intellectual property rights of their owners.


In addition to the images as mentioned under Clause 12.2, the Platform may use certain images that are available for the public on the Internet but the owners of such images are unknown. These images are used on the Platform for reference only and can be pulled down from the Platform if the rightful owner of such images raises a request at a later stage. The User may also be held responsible by the owner for using such images.


Any violation of the intellectual property rights of the Company in any jurisdiction is subject to legal sanctions imposed by intellectual property laws in that jurisdiction.


The Company does not claim any ownership on the information uploaded or submitted by the Users including without limitation the text, files, images, photos, or any other materials (individually and collectively referred to as "User Content") on the Platform; expect where the content has been created in collaboration with the Company for marketing and promotional purposes. The User Content shall belong to the User solely and the Company shall have no liability towards the same. The Company is under no obligation to monitor the information and content as stipulated herein and does not attest to the veracity, accuracy, credibility, authenticity or integrity of such information and content.


For any content posted by you on the platform that violates the intellectual property rights of a third party, you shall be liable for such violation of the intellectual property or other rights being violated in any manner and the Company shall have no liability towards the same.


The Users agree and acknowledge that by posting any content on the Platform, the Users shall grant without any compensation a non-exclusive, worldwide, sub-licensable, transferable license to the Company in the said content to use, reproduce, distribute, display, publish, communicate, store, modify, prepare derivative works of, adapt, promote the same for the purpose of providing the Services on the Platform.


Further, you also grant the Company the right to authorize the downloading and printing in whole or in part any content that you post to the Company’s platform.


The User shall not use, post, modify, distribute or reproduce any content or material wherein the intellectual property and proprietary rights of such Uploads and material belonging to the Company without obtaining the prior written consent of the Company, failing which the Company shall be entitled to take appropriate legal actions against such User.




The Users represent and warrant that they are legally competent and have the complete right and authority to enter into this Agreement in accordance with applicable laws and the execution, delivery, and performance of this Agreement by such User shall not constitute a violation of any laws, breach of any agreement or require the permission of any third party or governmental authority.


The Users represent and warrant that all the information, data, and content provided by such Users on the Platform is true, accurate and up to date and undertake to provide any other information that may be required by the Company for the purposes stipulated herein. The Users undertake that in the event the Company requires any proof, whether documentary or otherwise of the information and data provided by such Users on the Platform they shall forthwith provide the same to the Company.


The Users represent and warrant that they possess the rights, titles, and interest in any and all the information and content provided by such Users on the Platform and the posting or submission of such information and content shall not constitute the violation or infringement of the rights of any third-party.



The Platform may contain third-party information and links to other websites over which the User acknowledges that we have no control and we do not guarantee for the nature, content and availability of these third-party websites. We take no responsibility for the content, reliability and security of the linked websites and we do not endorse the content or any products or services of any kind available on such sites. In the event, a User accesses such websites he/she shall do so at his/her own risk and expense and apprise himself/herself of their terms and conditions and privacy practices.



We want you to know that your privacy is of utmost importance to us and therefore the Company follows certain practices as provided under the Information Technology (IT) Act, 2000 and Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011. Please note that all your personal data is governed in accordance with the Privacy Policy available on [_insert link_] and the applicable laws. You are advised to go through the same before sharing your personal data with the Company. Your continued usage of the Platform shall be deemed as your consent towards our Privacy Policy.



The Company disclaims any and all warranties, whether express or implied, including without limitation warranties of merchantability, non-infringement or fitness for a particular purpose except for those warranties that cannot be excluded under applicable laws. The Company does not guarantee any specific results from the usage of the Platform.

The Company shall not be liable, in any manner whatsoever, for i) any interruptions in the services ii) delay in access or interruptions on the Platform iii) loss, theft, non-delivery, destruction, corruption, of data iv) any loss or damage incurred as a result of your access or usage of the Platform v) occurrence of any viruses, malfunctions, system failures, technical problems in connection with the Platform vi) inaccuracies or omission in content v) any other event beyond the control of the Company.

The Company does not confirm the accuracy, credibility, authenticity or veracity of any information, data or content provided by the Users or third-party on the Platform and does not promote or endorse the same. Any loss, liability, expenses, damages, expenses, judgments incurred by the User as a result of reliance on or any action taken on such information shall be borne solely and exclusively by the User and the Company shall not bear any liability or responsibility for the same. The User shall solely and exclusively be responsible for verifying the information, data and content of other users prior to any engagement by conducting the requisite due diligence and background checks for the same.

The Platforms’ use and any resultant connection, exchange, communications or transaction does not constitute an offer, advice, counselling, recommendation on part of the Company and any loss, liability, expenses, damages, judgements incurred by any User as a result of the same shall solely and exclusively be the responsibility of and borne by such User and the Company shall not bear any liability or responsibility for the same.

The Company takes reasonable measures and precautions for the protection and security of the information provided by the User on the Platform; however, it shall not bear any responsibility or liability for any unauthorized or inappropriate use including without limitation any copying, printing, publishing, forging, reproductions, manipulation of the same by any other person or entity.

The Company may from time to time make the Platform unavailable, with or without notification to the User for the purpose of carrying out maintenance; repair or upgrades and the Users agree and acknowledge that the Company shall not be liable for any interruptions or loss of services as a result therefrom.



Except as otherwise provided under applicable laws, the Company shall not be liable for any damages whatsoever arising out of or related to the use of this Platform or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages the User may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if notified in advance of the potential for any such damages.



The User shall indemnify and hold harmless the Company against any and all losses, liabilities, damages, costs, claims, damages including legal expenses that may be incurred by the Company as a result of or arising out of a User’s i) breach or violation of the provisions stipulated in this Agreement ii) breach of any representation or warranty iii) availing the services available on the Platform iv) violation of the intellectual property or proprietary right of the Company or any third-party v) violation of the privacy, confidentiality, information or any other right of the Company or any third-party vi) violation of any applicable laws vii) any act, omission, fraud, misrepresentation on part of the User.

The User shall indemnify the Company for any loss or damage that may be caused to the Company due to any negligence/action/inaction of the User. The User further agrees and acknowledges that the extent of such loss or damages shall be determined by the Company in its sole discretion and the decisions of the Company pertaining to the same shall be final and binding on the User.

The foregoing right to indemnity shall be in addition to any other right that may be available to the Company in equity or under applicable laws and the indemnity rights shall survive the termination of this Agreement and User’s usage of the Platform.



This Agreement shall remain effective and in full force for as long as you hold a valid account on the Platform and/or use the Services.

The Company may terminate the Agreement in its sole discretion, for any reason or no reason whatsoever, at any time, without warning or notice to you. Upon such termination, the User shall be restricted from accessing the Platform. In such instances, all content posted by you on the Platform shall be deleted.



Without prejudice to any other provision herein, we will not be liable for any loss, damage or penalty as a result of any delay in or failure to deliver or otherwise perform hereunder due to any cause beyond our control, including, without limitation, an act of God, embargo or other governmental action or regulation.



The Company reserves the right to make such changes, amendments, modifications, to this Agreement as it may deem necessary in its discretion from time to time and the decision of the Company shall be final and binding regarding the same. The amended Agreement shall be effective and legally binding from the date it is posted and uploaded on the Platform and the same shall constitute sufficient notice to Users of the same. Users are advised to periodically review the Agreement from time to time so as to keep themselves apprised of all such changes and modifications.

No failure to exercise and no delay in exercising any right or remedy under this Agreement shall operate as a waiver thereof. No waiver or consent hereunder shall be applicable to any events, acts, circumstances except those specifically covered thereby.



Nothing contained in this Agreement shall, in any manner whatsoever, constitute any party the partner, agent or legal representative of the other, nor create any fiduciary relationship between them for any purpose whatsoever except as may be, from time to time, agreed upon between the parties in writing or as otherwise expressly provided herein. Neither party shall have any authority to act for or to assume any obligation or responsibility of the other.



Nothing contained in this Agreement shall, in any manner whatsoever, constitute any party the partner, agent or legal representative of the other, nor create any fiduciary relationship between them for any purpose whatsoever except as may be, from time to time, agreed upon between the parties in writing or as otherwise expressly provided herein. Neither party shall have any authority to act for or to assume any obligation or responsibility of the other.



In the event that any provision in this Agreement is found to be invalid or unenforceable, the offending provision shall be severed from the Agreement and the remaining provisions shall continue to be enforceable and operate as originally written.



The Provisions which, by its nature or express terms should survive, will survive such termination or expiration of this Agreement.



In the event of any claims or disputes between the Parties arising in connection with the execution, interpretation, validity, performance, breach or termination of this Agreement and any of its provisions and the failure to settle the dispute amicably within a period of 60 days, all the disputes or differences so arising between the Parties shall in the Company’s discretion be referred to and settled by arbitration in accordance with the provisions of the Arbitration and Conciliation Act 1996. The arbitration shall be conducted by a sole arbitrator appointed by the Company. The Parties shall endeavour to expedite the arbitration proceedings and complete the same at the earliest and shall render full co-operation for the same. The place of arbitration shall be NOIDA The award given by the arbitrator shall be final and binding on the Parties. The costs pertaining to the arbitration shall be borne by the Parties in accordance with the award passed by the arbitrator.



This Agreement and its provisions shall be construed in accordance with and governed by the laws of India and subject to the exclusive jurisdiction of the courts situated at NOIDA.



The Company reserves the right to seek all remedies available at law and in equity for violations of this Agreement by the User.



This Agreement sets forth the entire understanding and agreement between you and the Company with respect to the subject matter and supersedes all other oral or written representations and understandings.


The Users are requested to note that in case they face any trouble regarding the Platform or wish to report a security breach or have an issue that you are unable to resolve or otherwise require any other assistance with respect to the Platform or this Agreement, you may contact our Grievance Officer at the below-mentioned details:

Name: Mr. Sidhaant Kapoor
Address: Ansal Plaza
Office No 4, 3rd Floor, Sector-1,
Vaishali, Ghaziabad, Uttar Pradesh 201010, India
Contact Number: +91 85278 88482
E-mail Address: